Compassionate Veterinary Client Care Specialist

Accreditation Council for Graduate Medical Education; Annapolis (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pets

Subsidized backup childcare

Free CE courses

Pet perks and discounts

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative in Annapolis, MD. This full-time role supports pet parents, maintains smooth appointment flow, and enhances the client experience at Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner.

Ideal candidates are empathetic, dependable, and communicate clearly in person, on the phone, and online. A love for pets and strong customer service mindset are essential in a fast-paced ophthalmology practice setting.

Qualifications

• Excellent communication skills and emotional intelligence.
• Empathetic, dependable, and professional communication in person, over the phone, and online.
• Ability to stay calm and solution-focused in a fast-paced environment.

Responsibilities

• Greet clients and their pets warmly and make everyone feel valued.
• Schedule and manage appointments to keep the clinic running smoothly.
• Communicate clearly and professionally in person, over the phone, and online.
• Handle client inquiries and concerns with empathy and professionalism.
• Support the veterinary team by maintaining a welcoming front desk environment.

Skills

Excellent communication

Emotional intelligence

Empathy

Dependable

Calm under pressure

Tools

Front desk software

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative in Annapolis, MD. This full-time role supports pet parents, maintains smooth appointment flow, and enhances the client experience at Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner.

Ideal candidates are empathetic, dependable, and communicate clearly in person, on the phone, and online. A love for pets and strong customer service mindset are essential in a fast-paced ophthalmology practice setting.