Veterinary Client Experience Specialist - Flexible Scheduling

Suburban Animal Clinic; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental coverage

Vision coverage

Retirement plan

Bonus incentive

Flexible schedules

Career development

Employee Assistance Program

Referral program

Job summary

Suburban Animal Clinic in Columbus, OH is hiring a Client Service Representative to deliver an exceptional client experience. You will manage receptionist duties, record-keeping, appointment tracking and general practice administration.

You will apply knowledge of veterinary records and terminology to ensure accuracy and client satisfaction. The CSR role emphasizes patient comfort, clear communication with doctors and clients, and efficient handling of payments, reminders, and daily office tasks

Qualifications

• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Weekend availability required.
• OSHA safety techniques including proper PPE.

Responsibilities

• Lead opening and closing procedures as instructed.
• Keep front desk, reception, waiting area, and exam rooms clean and presentable.
• Process cash, checks, card payments and credit accounts.
• Schedule clinic appointments per Doctor preferences and workflow.
• Update client/patient files and records as needed.
• Prepare and send client correspondence; send reminders.
• Back up computer system and daily postings as directed.
• Welcome clients and patients and provide excellent experiences.
• Answer incoming calls with proper etiquette.
• Handle emergencies following clinic policies.

Skills

Patience

Compassion

Teamwork

Communication

Active Listening

Organization

Client Satisfaction

Education

High school diploma

Job description

Suburban Animal Clinic in Columbus, OH is hiring a Client Service Representative to deliver an exceptional client experience. You will manage receptionist duties, record-keeping, appointment tracking and general practice administration.

You will apply knowledge of veterinary records and terminology to ensure accuracy and client satisfaction. The CSR role emphasizes patient comfort, clear communication with doctors and clients, and efficient handling of payments, reminders, and daily office tasks