Veterinary Client Experience Specialist (Flexible Hours)

Heartland Veterinary Partners LLC; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Suburban Animal Clinic in Columbus, OH is seeking a Client Service Representative (CSR) to deliver exceptional client experiences and perform practice administration tasks. You will manage reception, patient records, and cash handling while supporting doctors and staff.

Candidates should have a high school diploma, some veterinary experience preferred, and be able to work weekends. OSHA PPE practices are expected, with a focus on patient and client satisfaction.

Qualifications

• High school diploma or equivalent.
• Veterinary office experience preferred.
• Weekend availability may be required.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions.
• Keeps front desk and waiting areas clean and presentable.
• Processes cash, checks, card payments and billing.
• Schedules appointments per doctor preferences and workflow.
• Maintains client/patient files and records with accuracy.
• Sends reminders and follow-ups to clients.
• Posts daily business transactions as directed.
• Greets clients and patients with a warm, friendly demeanor.

Skills

Patience

Compassion

Collaboration

Teamwork

Communication

Active Listening

Organization

Education

High School Diploma or Equivalent

Job description

Suburban Animal Clinic in Columbus, OH is seeking a Client Service Representative (CSR) to deliver exceptional client experiences and perform practice administration tasks. You will manage reception, patient records, and cash handling while supporting doctors and staff.

Candidates should have a high school diploma, some veterinary experience preferred, and be able to work weekends. OSHA PPE practices are expected, with a focus on patient and client satisfaction.