Veterinary Client Experience Specialist

AmeriVet; Tyler (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Career pathing

Bonuses

401(k) matching

Student loan assistance

Health, dental, vision, life & mental:

Generous paid time off

Job summary

AmeriVet Tyler Veterinary Center is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure smooth communication between clients and the medical team, using our scheduling and practice management systems.

In this role, you’ll greet clients, triage inquiries with empathy, promote services, and help with billing and online scheduling.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary/medical setting.
• Basic proficiency with technology and scheduling software.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and clinician availability.
• Update client/patient records accurately in the practice management system.

Skills

Excellent communication

Compassionate client service

Customer service experience

Tech savvy

Ability to lift 40 pounds

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system

Job description

AmeriVet Tyler Veterinary Center is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure smooth communication between clients and the medical team, using our scheduling and practice management systems.

In this role, you’ll greet clients, triage inquiries with empathy, promote services, and help with billing and online scheduling.