Veterinary Client Experience Specialist

GoodVets; Summerville (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts on veterinary care

Supportive team culture

Job summary

GoodVets is seeking a Client Service Representative to be the first and last impression for clients in Summerville, SC. You will handle front-desk duties, manage phone calls, schedule appointments, and guide check-ins/outs with warmth and professionalism.

This role requires availability for evenings and weekends, strong communication, and comfort in a fast-paced hospital setting. Benefits include comprehensive coverage and a supportive team culture at GoodVets.

Qualifications

• Availability to work evenings and weekends.
• Previous veterinary or medical front-desk experience (preferred, not required).
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Familiarity with Windows-based systems and practice management software (or a willingness to learn).
• A positive, team-first attitude and a passion for creating a welcoming environment.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism.
• Greet clients and manage the check-in/check-out process with efficiency and care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor the flow of patients and clients throughout the day.
• Maintain a clean and organized reception and lobby area.
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations.
• Assist emotionally stressed clients with compassion and clarity.
• Support occasional light administrative and cleaning duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Compassion

Tools

Windows-based systems

Practice management software

Job description

GoodVets is seeking a Client Service Representative to be the first and last impression for clients in Summerville, SC. You will handle front-desk duties, manage phone calls, schedule appointments, and guide check-ins/outs with warmth and professionalism.

This role requires availability for evenings and weekends, strong communication, and comfort in a fast-paced hospital setting. Benefits include comprehensive coverage and a supportive team culture at GoodVets.