Pet Care & Client Experience Specialist

GoodVets; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a company match

Generous paid time off

Employee discounts on veterinary care

Positive team culture

Job summary

GoodVets is seeking a Patient and Customer Care Representative to provide exceptional service while supporting our clinical team. In this role, you will ensure smooth client experiences and assist in direct patient care.

Ideal candidates have veterinary support experience, availability for evenings and weekends, and a commitment to maintaining a welcoming atmosphere. We offer comprehensive benefits including medical coverage, a 401(k) plan, generous paid time off, and employee discounts on veterinary care.

Qualifications

• 1+ years of experience in a veterinary support role.
• Ability to provide patient care in emergency situations.
• Comfortable working in a high-pressure environment.

Responsibilities

• Deliver warm and professional customer care.
• Greet clients and manage check-in/check-out processes.
• Feed, walk, and observe hospitalized patients.
• Assist with surgeries and diagnostics.
• Maintain a clean and organized reception area.

Skills

Empathetic customer care

Veterinary support experience

Ability to handle emergency situations

Adaptability in a fast-paced environment

Familiarity with Veterinary Practice Management Systems

Job description

GoodVets is seeking a Patient and Customer Care Representative to provide exceptional service while supporting our clinical team. In this role, you will ensure smooth client experiences and assist in direct patient care.

Ideal candidates have veterinary support experience, availability for evenings and weekends, and a commitment to maintaining a welcoming atmosphere. We offer comprehensive benefits including medical coverage, a 401(k) plan, generous paid time off, and employee discounts on veterinary care.