Veterinary Client Experience Specialist

Amerivet; Portsmouth (NH); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Staff pet care discounts

Flexible schedule

Rotating Saturday shifts

Job summary

Lafayette Animal Hospital in Portsmouth, NH is seeking a Customer Service Representative to be the friendly first point of contact for clients. You will manage appointments, handle calls and emails, and ensure accurate patient information and billing in a fast-paced, hybrid hospital setting.

The CSR supports the medical team and strives to deliver an exceptional client experience, with opportunities for growth and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Knowledge of veterinary terminology a plus.

Responsibilities

• Answer calls and emails with friendly, professional service.
• Schedule appointments based on client needs and vet availability.
• Update client and patient records in the practice management system.
• Process billing, payments, and insurance claims.
• Provide post-visit instructions and assist with client inquiries.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma

Tools

Avimark

Cornerstone

Job description

Lafayette Animal Hospital in Portsmouth, NH is seeking a Customer Service Representative to be the friendly first point of contact for clients. You will manage appointments, handle calls and emails, and ensure accurate patient information and billing in a fast-paced, hybrid hospital setting.

The CSR supports the medical team and strives to deliver an exceptional client experience, with opportunities for growth and a supportive team environment.