Veterinary Front Desk & Client Care Specialist

Buckeystown Veterinary Hospital; Buckeystown (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Buckeystown Veterinary Hospital in Maryland is seeking a Customer Service Representative to greet clients, answer calls, and ensure a welcoming experience for pets and people. You will manage check-ins/outs, schedules, and patient flow while supporting the veterinary team with accurate records and compassionate communication.

The role offers opportunities to interact with clients, handle sensitive situations professionally, and contribute to a well-organized hospital focused on excellent

Qualifications

• High school diploma or equivalent required.
• Previous experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency and ability to use scheduling tools.
• Strong written and verbal communication; client-focused.
• Ability to lift up to 50 pounds and handle animals up to 130 pounds.
• Flexible schedule including all open hours.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Skills

Customer service

Phone etiquette

Communication

Computer skills

Scheduling tools

Cash handling

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Buckeystown Veterinary Hospital in Maryland is seeking a Customer Service Representative to greet clients, answer calls, and ensure a welcoming experience for pets and people. You will manage check-ins/outs, schedules, and patient flow while supporting the veterinary team with accurate records and compassionate communication.

The role offers opportunities to interact with clients, handle sensitive situations professionally, and contribute to a well-organized hospital focused on excellent