Veterinary Client Experience Leader

University of Minnesota; Saint Paul (MN); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Tuition benefit

Continuous learning opportunities

Healthcare and retirement benefits

Job summary

The University of Minnesota seeks a leadership professional to oversee the Veterinary Medical Center's Customer Contact Center and staff. This role drives client service excellence across three locations and 24/7 operations, with scheduling, policy development, and continuous improvement responsibilities.

Required qualifications include a BA/BS with four years of related experience, or eight years of combined education/experience.

Qualifications

• Bachelor's degree (BA/BS) plus a minimum of four (4) years of related professional experience.
• OR a combination of education and work experience totaling at least eight (8) years.

Responsibilities

• Lead, direct, and manage the work of the Customer Contact Center service staff.
• Plan, organize, and coordinate daily activities and schedules for staff.
• Review data to identify trends and implement process improvements.
• Manage client-facing operations, including SAH and Equine Center front desk greeting and needs.
• Oversee scheduling, triage calls, and client communications throughout the patient journey.

Education

Bachelor's degree (BA/BS) + 4 years related professional experience

Combination of education and work experience totaling at least eight (8) years

Job description

The University of Minnesota seeks a leadership professional to oversee the Veterinary Medical Center's Customer Contact Center and staff. This role drives client service excellence across three locations and 24/7 operations, with scheduling, policy development, and continuous improvement responsibilities.

Required qualifications include a BA/BS with four years of related experience, or eight years of combined education/experience.