Veterinary Client Service Lead

Amerivet-Veterinary-Partners; Medway (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with matching options

Paid Time Off

Employee Pet Discounts

Life Insurance

Flexible scheduling options

CE Allowance

Job summary

Medway Animal Hospital is seeking a Client Service Representative Supervisor to lead our reception team and help clients reach their pets’ medical goals. You will mentor staff, manage scheduling and client communications, and ensure accurate records for smooth daily operations with compassionate, professional service.

This full-time, on-site role offers opportunities for leadership development within AmeriVet and a collaborative work environment committed to excellent animal care.

Qualifications

• High school diploma required.
• Minimum 3 years of customer service experience.
• At least 1 year of veterinary experience.
• 1–2 years of leadership or supervisory experience preferred.
• Strong verbal and written communication skills.
• Knowledge of animal handling and common veterinary medications.

Responsibilities

• Answer phone calls and emails promptly with professional, friendly service.
• Schedule appointments based on patient needs and veterinarian availability.
• Maintain accurate electronic medical records.
• Process billing transactions (credit cards, digital payments, financing options, insurance claims).
• Lead and mentor reception team members; provide coaching and feedback.
• Audit end-of-day procedures and ensure operational accuracy.
• Foster accountability, teamwork, and exceptional customer service.

Skills

Customer service

Leadership

Communication

Scheduling software

Education

High school diploma

Degree in veterinary or related field

Tools

Scheduling software

Electronic medical records

Job description

Medway Animal Hospital is seeking a Client Service Representative Supervisor to lead our reception team and help clients reach their pets’ medical goals. You will mentor staff, manage scheduling and client communications, and ensure accurate records for smooth daily operations with compassionate, professional service.

This full-time, on-site role offers opportunities for leadership development within AmeriVet and a collaborative work environment committed to excellent animal care.