Veterinary Client Experience Coordinator

VCA Inc.; City of Saratoga Springs (NY); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Voluntary Protection Benefits

Job summary

VCA Inc. in Saratoga Springs, NY, seeks a Client Service Coordinator to enhance the flow of clients and pets, ensuring exceptional service and communication. The role involves managing client experience from initial contact to follow-up.

The ideal candidate will possess a high school diploma, strong customer service skills, and proficiency in communication and organizational tasks. This position offers a pay range of $16.16 to $20.66 per hour based on experience.

Qualifications

• Ability to multi-task and accurately shift attention among tasks.
• Strong written and verbal communication skills in English.
• Demonstrates systematic approach and organizational ability.

Responsibilities

• Maximize client and pet flow through hospital services.
• Provide professional and exceptional service at all times.
• Educate clients about their pet’s health and wellness plans.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

VCA Inc. in Saratoga Springs, NY, seeks a Client Service Coordinator to enhance the flow of clients and pets, ensuring exceptional service and communication. The role involves managing client experience from initial contact to follow-up.

The ideal candidate will possess a high school diploma, strong customer service skills, and proficiency in communication and organizational tasks. This position offers a pay range of $16.16 to $20.66 per hour based on experience.