Veterinary Client Experience Coordinator

Austin Urban Vet Center; Austin (TX); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Austin Urban Vet Center in Austin, TX, is looking for a Client Service Coordinator to be the warm, first contact for clients and their pets. You will handle front desk duties, support doctors and technicians, and ensure a smooth visit from arrival to checkout.

The role offers a close-knit team, growth opportunities in a busy animal hospital, and a friendly, professional environment. A high school diploma and excellent communication skills are required.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced veterinary environment.
• Strong attention to detail and organizational abilities.
• Legally authorized to work in the United States.

Responsibilities

• Greet clients and ensure a welcoming check-in and check-out experience.
• Answer calls and emails, schedule appointments, and route emergencies.
• Maintain medical records and assist with front desk operations.
• Process payments and explain financing options.
• Support doctors and technicians to optimize patient flow.

Skills

Customer service

Communication

Multitasking

Team-oriented

Education

High school diploma or equivalent

Tools

Hospital software

Job description

Austin Urban Vet Center in Austin, TX, is looking for a Client Service Coordinator to be the warm, first contact for clients and their pets. You will handle front desk duties, support doctors and technicians, and ensure a smooth visit from arrival to checkout.

The role offers a close-knit team, growth opportunities in a busy animal hospital, and a friendly, professional environment. A high school diploma and excellent communication skills are required.