Veterinary Client Service Coordinator

Austin Urban Vet Center; Austin (TX); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Austin Urban Vet Center in Austin, TX, is looking for a Client Service Coordinator to be the warm, first contact for clients and their pets. You will handle front desk duties, support doctors and technicians, and ensure a smooth visit from arrival to checkout.

The role offers a close-knit team, growth opportunities in a busy animal hospital, and a friendly, professional environment. A high school diploma and excellent communication skills are required.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced veterinary environment.
• Strong attention to detail and organizational abilities.
• Legally authorized to work in the United States.

Responsibilities

• Greet clients and ensure a welcoming check-in and check-out experience.
• Answer calls and emails, schedule appointments, and route emergencies.
• Maintain medical records and assist with front desk operations.
• Process payments and explain financing options.
• Support doctors and technicians to optimize patient flow.

Skills

Customer service

Communication

Multitasking

Team-oriented

Education

High school diploma or equivalent

Tools

Hospital software

Job description

Description

Are you passionate about pets, people, and providing exceptional customer service? Austin Urban Vet Center is seeking an enthusiastic, dependable, and compassionate

Department: Receptionists

Location: Austin, Texas

Compensation: $16.00 - $19.00 / hour

Description

Are you passionate about pets, people, and providing exceptional customer service? Austin Urban Vet Center is seeking an enthusiastic, dependable, and compassionate Client Service Coordinator (CSC) to join our growing veterinary team. Whether you're looking for a full-time or part-time opportunity, this is your chance to become an important part of a close-knit team dedicated to delivering outstanding care to pets and their families in the heart of Austin.

As the first point of contact for our clients, you'll help create a welcoming, positive experience while supporting our doctors, technicians, and hospital staff in a fast-paced, collaborative environment.

About the Role

The Client Service Coordinator serves as the face of our veterinary hospital, ensuring every client and patient receives a warm welcome and exceptional service from check-in through check-out. This role combines customer service, administrative support, client communication, scheduling, financial transactions, and compassionate care during both routine visits and difficult moments.

Some of the responsibilities you will own in this role:

Client Experience & Customer Service

• Welcome clients, visitors, and patients with a friendly and professional demeanor
• Provide exceptional customer service in person, over the phone, and via email
• Listen empathetically and communicate clearly with clients
• Assess client needs and direct them appropriately upon arrival
• Maintain a calm, compassionate presence during emergencies and sensitive situations
• Keep clients informed of appointment delays and wait times
• Serve as a liaison between clients and medical staff
• Provide emotional support and resources for grieving pet owners

Appointment Scheduling & Communication

• Schedule, confirm, reschedule, and cancel appointments
• Answer multi-line phone systems professionally and efficiently
• Route emergency calls appropriately
• Provide accurate appointment preparation instructions
• Document client communications in hospital software

Medical Records & Administrative Support

• Prepare and maintain medical records
• Accurately enter client and patient information
• Process emails, faxes, and correspondenceEnsure documentation is complete, accurate, and professional
• Maintain organized records and hospital communications

Financial & Front Desk Operations

• Process client payments and invoices
• Maintain and reconcile cash drawer
• Explain payment options, including CareCredit
• Complete accounting logs and daily financial reconciliation
• Assist clients with financing applications
• Ensure accurate financial documentation

Hospital Support

• Collaborate with veterinary technicians and doctors to optimize patient flow
• Monitor lobby cleanliness and appearance
• Assist with aftercare documentation and pet memorial services
• Troubleshoot client concerns and seek solutions proactively

Preferred Qualifications

Required

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced veterinary environment
• Basic computer proficiency
• Strong problem-solving skills and sound judgment
• Ability to accurately handle financial transactions
• Dependable, punctual, and team-oriented
• Legally authorized to work in the United States

Preferred

• Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting
• Experience with veterinary practice management software

Who Will Thrive in This Role?

This position is ideal for someone who is:

• Dependable – You consistently show up ready to support your team.
• People-Oriented – You enjoy helping clients and building relationships.
• Detail-Oriented – Accuracy and organization are important to you.
• Compassionate – You genuinely care about pets and their families.
• Team-Focused – You enjoy collaborating and contributing to a positive workplace culture.
• Calm Under Pressure – You can remain professional and composed during emergencies and emotional situations.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development