Vet Client Services Coordinator - Flexible Schedule

Austin Urban Vet; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Austin Urban Vet seeks a Client Service Coordinator to join our veterinary team in Austin, TX. You’ll be the first point of contact, delivering friendly, professional service while supporting doctors, technicians, and staff in a collaborative, fast-paced clinic.

Responsibilities include scheduling, payments, records, and client communication. This role emphasizes empathy, organization, and teamwork in a busy animal hospital environment.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced veterinary environment.
• Basic computer proficiency.
• Strong problem-solving skills and sound judgment.
• Ability to accurately handle financial transactions.
• Dependable, punctual, and team-oriented.
• Legally authorized to work in the United States.
• Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting.
• Experience with veterinary practice management software.

Responsibilities

• Welcome clients, visitors, and patients with a friendly and professional demeanor.
• Provide exceptional customer service in person, over the phone, and via email.
• Listen empathetically and communicate clearly with clients.
• Schedule, confirm, reschedule, and cancel appointments.
• Answer multi-line phone systems professionally and efficiently.
• Route emergency calls appropriately.
• Provide accurate appointment preparation instructions.
• Document client communications in hospital software.
• Prepare and maintain medical records.
• Accurately enter client and patient information.
• Process emails, faxes, and correspondence.
• Ensure documentation is complete, accurate, and professional.
• Maintain organized records and hospital communications.
• Process client payments and invoices.
• Maintain and reconcile cash drawer.
• Explain payment options, including CareCredit.
• Complete accounting logs and daily financial reconciliation.
• Assist clients with financing applications.
• Ensure accurate financial documentation.
• Collaborate with veterinary technicians and doctors to optimize patient flow.
• Monitor lobby cleanliness and appearance.
• Assist with aftercare documentation and pet memorial services.
• Troubleshoot client concerns and seek solutions proactively.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Computer proficiency

Problem-solving

Team-oriented

Dependable

Punctual

Calm under pressure

Legal work authorization (US)

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Job description

Austin Urban Vet seeks a Client Service Coordinator to join our veterinary team in Austin, TX. You’ll be the first point of contact, delivering friendly, professional service while supporting doctors, technicians, and staff in a collaborative, fast-paced clinic.

Responsibilities include scheduling, payments, records, and client communication. This role emphasizes empathy, organization, and teamwork in a busy animal hospital environment.