Veterinary Client Care Specialist - Jamestown, NY

Lakeside Veterinary Medicine; New York (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Paid time off

Health insurance

Pet discounts

Uniform allowance

Continuing education allowance

Six paid holidays

Employee discount program

Referral bonuses

Job summary

Lakeside Veterinary Medicine in Jamestown, NY is seeking a Veterinary Client Care Specialist to be the friendly face at the front desk and help run a smooth, caring clinic. You’ll greet clients, schedule appointments, process payments, and coordinate with the veterinary team to support pets and their families.

Experience in veterinary or customer service is preferred, with training available. A passion for animals, superb communication, and the ability to multitask in a fast-paced environment

Qualifications

• Experience: Veterinary or customer service experience preferred; training available
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Availability to work rotating Saturdays
• Previous experience in a veterinary setting preferred

Responsibilities

• Greet clients and their pets warmly and check them in and out efficiently
• Answer phones, return messages, and respond to client questions with care and clarity
• Schedule appointments and manage the daily calendar to keep the clinic on track
• Process payments, estimates, and invoices accurately
• Maintain and update medical records and client information
• Handle prescription and food requests and coordinate them with the medical team
• Communicate clearly with veterinarians and veterinary technicians about patient flow and client needs
• Support clients with compassion during emotional moments, including difficult diagnoses and end‑of‑life care
• Keep the front desk and reception area clean and organized

Skills

Strong communication

Multitasking

Customer service

Interpersonal skills

Hospitality mindset

Tools

Practice management software

Job description

Veterinary Client Care Specialist - Jamestown, NY

Lakeside Veterinary Medicine is Hiring a Veterinary Client Care Specialist!

Role: Veterinary Client Care Specialist

Status: Full-Time

Schedule: 4-day work week with rotating Saturdays

Experience: Veterinary or customer service experience preferred; training available

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Want to be part of a great team, work a 4-day week, and love what you do?

Lakeside Veterinary Medicine is a two-doctor practice in Lakewood, New York, and we know that great patient care starts with a great team. We’re looking for a Veterinary Client Care Specialist who enjoys working with people, has a passion for animals, and wants to make a difference in the lives of pets and their families.

As our Veterinary Client Care Specialist, you’ll be the heart of our front desk. You’ll welcome every client, keep our days running on track, and offer a compassionate presence during life’s happiest and hardest moments with their pets.

Why You’ll Love It Here

• A close-knit team. Our two-doctor practice means you’ll truly know your teammates and the families we serve.
• Training available. Experience is preferred, but we’re happy to train the right Veterinary Client Care Specialist.
• Respect and teamwork. We believe remarkable results come from working together.
• Work that matters. Help pets and their families feel supported every time they visit.

What You’ll Do

• Greet clients and their pets warmly and check them in and out efficiently
• Answer phones, return messages, and respond to client questions with care and clarity
• Schedule appointments and manage the daily calendar to keep the clinic on track
• Process payments, estimates, and invoices accurately
• Maintain and update medical records and client information
• Handle prescription and food requests and coordinate them with the medical team
• Communicate clearly with veterinarians and veterinary technicians about patient flow and client needs
• Support clients with compassion during emotional moments, including difficult diagnoses and end‑of‑life care
• Keep the front desk and reception area clean and organized

What You’ll Bring

• Strong communication and interpersonal skills
• A professional, compassionate demeanor, especially in sensitive situations
• Ability to multitask and stay organized in a fast‑paced environment
• Comfort with computers and veterinary practice management software
• Previous experience in a veterinary setting preferred
• A hospitality or customer service background is highly beneficial
• A genuine love for animals and the people who care for them
• A commitment to respect and teamwork
• Availability to work rotating Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Lakeside Veterinary Medicine and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.