Veterinary Client Care Specialist — Flexible Hours

Heartland Veterinary Partners LLC; Wisconsin; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Northwoods Animal Hospital is seeking a friendly Client Service Representative to manage the front desk, schedule appointments, maintain patient records, and handle payments with care.

You will greet clients and patients, answer calls with proper etiquette, assist with mailing client communications, and support clinic operations while upholding safety standards.

Weekend availability and teamwork with Doctors are valued; prior veterinary office experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Weekend work availability as required.
• OSHA safety techniques and PPE compliance.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions.
• Manages front desk and reception areas, including visitor and telephone handling.
• Processes payments and maintains client/patient records.
• Schedules appointments according to Doctor preferences and workflow.
• Maintains client communications and sends reminders.
• Performs daily administrative duties and supports clinic operations.
• Welcomes clients and patients with a warm, friendly demeanor.
• Addresses client concerns calmly and ensures satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Northwoods Animal Hospital is seeking a friendly Client Service Representative to manage the front desk, schedule appointments, maintain patient records, and handle payments with care.

You will greet clients and patients, answer calls with proper etiquette, assist with mailing client communications, and support clinic operations while upholding safety standards.

Weekend availability and teamwork with Doctors are valued; prior veterinary office experience is preferred.