Veterinary Client Care Specialist - Dallas

FirstCash; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Job summary

Hillside Veterinary Clinic in Dallas, TX is seeking an experienced Veterinary Client Service Representative (CSR) to join our INCREDIBLE team. You’ll support patients and clients, manage registrations, scheduling, and communications with a compassionate, efficient approach.

As a CSR, you’ll handle front desk duties, cash handling, and care for our patients while upholding service standards. Thrive Pet Healthcare resources back our locally rooted practice.

Qualifications

• Customer service experience and 2-3 years’ experience in veterinary medicine are required.
• Experience in Conflict management.
• High attention to detail.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Greet clients and their pets, assist with enrollment and inform about wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards via phone, email, and faxes.
• Schedule appointments and coordinate with referring hospital staff.
• Maintain accurate computer records and verify patient information.
• Keep front desk and waiting areas neat and organized.
• Ensure accurate cash handling and reconciliation.
• Mentor and support fellow team members.

Skills

Customer service

Veterinary experience

Conflict management

Attention to detail

Communication

Multitasking

Empathy

Growth mindset

Tools

Cash handling

Scheduling

Computer records

Job description

Hillside Veterinary Clinic in Dallas, TX is seeking an experienced Veterinary Client Service Representative (CSR) to join our INCREDIBLE team. You’ll support patients and clients, manage registrations, scheduling, and communications with a compassionate, efficient approach.

As a CSR, you’ll handle front desk duties, cash handling, and care for our patients while upholding service standards. Thrive Pet Healthcare resources back our locally rooted practice.