Veterinary Client Service Representative

Hillside Veterinary Clinic; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Job summary

Hillside Veterinary Clinic in Dallas, TX seeks an experienced Veterinary Client Service Representative to join our caring team. As a Thrive Pet Healthcare partner, you’ll help strengthen client relationships, manage registrations, scheduling, and provide excellent front-desk service for pets and their families.

You’ll communicate effectively, handle non-medical inquiries, and support colleagues in a fast-paced hospital environment where compassionate care is valued and career development is

Qualifications

• Customer service experience with 2-3 years in veterinary medicine.
• Conflict management experience.
• High attention to detail and accuracy in records.

Responsibilities

• Greet clients and their pets, complete registrations, and inform about wait times.
• Educate clients and answer non-medical questions.
• Answer calls, manage messages, and monitor email and faxes.

Skills

Customer service

Veterinary medicine experience

Conflict management

Attention to detail

Strong communication

Multi-tasking

Empathetic patient care

Team collaboration

Cash handling

Registration & scheduling

Job description

Description

Veterinary Client Service Representative

Hillside Veterinary Clinic

Dallas, TX

Hillside Veterinary Clinic ishiring an experienced,Client Service Representative to join our INCREDIBLE team!

AtHillside Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits ofThrive’s national resources.

And, we have plenty of fun along the way!

As aClientService Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients,while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements:

• Customer service experience and 2-3 years’ experience in veterinary medicine are required
• Experience in Conflict management
• High attention to detail
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

About the Hospital

At Hillside Veterinary Clinic, we provide primary and emergency care to dogs and cats in the greater Dallas area. Hillside Veterinary Clinic is a full-service companion animal hospital providing a broad spectrum of treatments and procedures. Its entire staff is committed to superior veterinary care throughout the life of your pet and quality client satisfaction for you, the pet owner.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discountsStudent loan management tools and assistance

Provide your best care with more bridges andless barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community,you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’llThrivewith Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals.Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Ourvast, diverse, and free library of continuing education courses -ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and aconnected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and ourlocally rooted, nationally connectedhospitalsbenefitfromThrive'sextensive resources whilemaintainingtheir unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. Weprovide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.