Veterinary Client Care Coordinator – Specialty & Emergency

ethosveterinaryhealth; Nashville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision insurance

Disability insurance

Life insurance

401(k) with employer matching

Relocation bonus

Job summary

Nashville Veterinary Specialists & Animal Emergency (NVS) is seeking a Client Care Coordinator to join our fast-paced specialty and emergency hospital team in Nashville, TN. This role emphasizes clear communication with clients, supportive coordination across veterinary teams, and ensuring a smooth check-in to discharge experience.

The position is full-time with Monday–Friday, 5–8 hour shifts. Competitive hourly pay ($18–$27) based on experience and a comprehensive benefits package accompany the

Qualifications

• High school diploma or equivalent.
• Experience in veterinary, medical, or customer service setting preferred.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate client communication, including scheduling appointments, work-ins, and follow-up calls.
• Greet clients and create a welcoming, organized experience from check-in through discharge.
• Respond to client calls, messages, and questions promptly and professionally.
• Coordinate prescription refill requests with veterinary teams and pharmacies as needed.
• Provide clients with daily updates on hospitalized patients and facilitate medical team communication.
• Assist with client visits and support throughout the patient’s stay.
• Conduct post-discharge follow-up calls to check on progress and satisfaction.
• Collaborate with hospital staff to support an efficient client experience.

Skills

Communication

Organization

Team collaboration

English fluency

Customer service

Education

High school diploma

Tools

ezyVet

Job description

Nashville Veterinary Specialists & Animal Emergency (NVS) is seeking a Client Care Coordinator to join our fast-paced specialty and emergency hospital team in Nashville, TN. This role emphasizes clear communication with clients, supportive coordination across veterinary teams, and ensuring a smooth check-in to discharge experience.

The position is full-time with Monday–Friday, 5–8 hour shifts. Competitive hourly pay ($18–$27) based on experience and a comprehensive benefits package accompany the