Pet Care Concierge & Client Experience

VCA Inc.; Nashville (TN); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Flexible Spending Accounts (FSA)

Job summary

VCA Inc. in Nashville, TN is looking for a Client Service Coordinator to enhance client interactions and maximize pet care efficiency within the hospital. The role requires promoting hospital services while ensuring all clients feel welcomed and informed.

Ideal candidates must have a high school diploma and experience in customer service. The position offers a salary range of $15.00 - $18.69 per hour, along with extensive benefits, including comprehensive medical and retirement plans.

Qualifications

• 1 year related experience in customer service preferred.
• Medical background with terminology training is preferred.
• Fluent in English with exceptional communication skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service.
• Educate clients about pet health needs and hospital services.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

VCA Inc. in Nashville, TN is looking for a Client Service Coordinator to enhance client interactions and maximize pet care efficiency within the hospital. The role requires promoting hospital services while ensuring all clients feel welcomed and informed.

Ideal candidates must have a high school diploma and experience in customer service. The position offers a salary range of $15.00 - $18.69 per hour, along with extensive benefits, including comprehensive medical and retirement plans.