Veterinary Client Care Coordinator

Ethos Veterinary Health; Alpharetta (GA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) with employer match

CE allowance

Uniform allowance

Employee pet discount

HSA/FSA

Disability Insurance

Life Insurance

Professional development

EAP

Employee referral program

Job summary

Ethos Veterinary Health’s Alpharetta facility seeks an Emergency Veterinary Client Care Coordinator to join our emergency services team. This full-time role operates Friday–Monday from 10:00 AM to 8:00 PM, serving as the vital link between veterinarians, clients, and the front office.

You will support communication, care coordination, and documentation, helping clients understand treatment options while enabling clinicians to focus on patient care.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of veterinary experience.
• Strong client service and communication skills.
• Fluent English speaking and reading skills required.

Responsibilities

• Lead estimate creation and treatment plan presentation to clients.
• Clearly communicate the value of recommended services and help clients understand treatment options.
• Review final invoices with clients prior to discharge.
• Maintain up-to-date awareness of patient needs, status, treatment plans, and progress.
• Monitor client wait times and provide timely follow-up and communication.
• Serve as the primary communication liaison between clients, veterinarians, Veterinary Technicians, and front-office team members.
• Provide timely patient updates while managing client expectations throughout the visit.
• Accurately receive, document, and relay phone, email, and fax communications.
• Assist veterinarians with medical records, charting, treatment plans, and discharge documentation.
• Coordinate patient discharges and ER transfers in collaboration with the Veterinary Technician team.
• Explain basic discharge instructions, medications, and home-care recommendations to clients.
• Collaborate with Client Service Specialists and clinical staff to maintain efficient workflow and continuity of care.
• Take ownership of assigned responsibilities and follow established processes consistently.

Skills

Client communication

Front office coordination

Multitasking

English fluency

Education

High school diploma

Job description

Emergency Veterinary Client Care Coordinator | $20–$24/hr

Alpharetta Veterinary Specialty + Emergency| Alpharetta, GA

Full-Time | Friday–Monday | 10:00 AM–8:00 PM

Alpharetta Veterinary Specialty + Emergency (AVSE) in Alpharetta, GA is seeking a full-time Client Care Coordinator to join our Emergency Services team. This opportunity is ideal for an experienced veterinary professional who enjoys client communication, care coordination, and supporting veterinarians in a fast-paced emergency environment.

As an Emergency Department Client Care Coordinator, you’ll serve as an important connection between veterinarians, pet owners, Veterinary Technicians, and the front office. You’ll help ensure clear communication, efficient patient flow, accurate documentation, and a smooth client experience while allowing the medical team to stay focused on patient care.

Compensation

• $20–$24 per hour, based on experience

Benefits

• Medical, dental, and vision insurance
• Generous paid time off
• 401(k) with employer match
• Continuing Education (CE) allowance
• Uniform allowance
• Employee pet discount
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Short- and long-term disability insurance
• Life insurance
• Professional development assistance
• Employee Assistance Program (EAP)
• Employee referral program

Schedule

• Full-Time
• Friday–Monday
• 10:00 AM–8:00 PM
• Emergency Services schedule

Responsibilities

• Lead estimate creation and treatment plan presentation to clients
• Clearly communicate the value of recommended services and help clients understand treatment options
• Review final invoices with clients prior to discharge
• Maintain up-to-date awareness of patient needs, status, treatment plans, and progress
• Monitor client wait times and provide timely follow-up and communication
• Serve as the primary communication liaison between clients, veterinarians, Veterinary Technicians, and front-office team members
• Provide timely patient updates while managing client expectations throughout the visit
• Accurately receive, document, and relay phone, email, and fax communications
• Assist veterinarians with medical records, charting, treatment plans, and discharge documentation
• Coordinate patient discharges and ER transfers in collaboration with the Veterinary Technician team
• Explain basic discharge instructions, medications, and home-care recommendations to clients
• Collaborate with Client Service Specialists and clinical staff to maintain efficient workflow and continuity of care
• Take ownership of assigned responsibilities and follow established processes consistently

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of veterinary experience
• Strong client service and communication skills
• Excellent verbal, written, and listening communication skills
• Comfortable explaining medical information, treatment recommendations, and basic discharge instructions to clients
• Ability to remain calm, confident, and professional during stressful or emotional situations
• Strong attention to detail and ability to maintain accurate documentation
• Self-motivated with the ability to take initiative
• Proficient with computers and basic keyboarding
• Knowledge of veterinary medical terminology and medication handling preferred
• Previous experience answering phones and interacting with clients in person
• Ability to multitask and prioritize effectively in a dynamic veterinary environment
• Ability to work both independently and collaboratively with clinical and client service teams
• Ability to stand and walk for the duration of the shift
• Bilingual or multilingual communication skills are a plus
• Fluent English speaking and reading skills required.

About the Hospital

Alpharetta Veterinary Specialty + Emergency (AVSE) provides specialty and emergency veterinary care in Alpharetta, GA. Our Emergency Services team works collaboratively across medical and client service functions to provide efficient patient care, clear communication, and a supportive experience for clients and their pets.

Surrounding Areas

Alpharetta Veterinary Specialty + Emergency is located in Alpharetta, GA and serves surrounding communities throughout the greater Atlanta and North Fulton area.Alpharetta offers convenient access to the greater Atlanta area, along with a variety of dining, entertainment, parks, and outdoor recreation opportunities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.