Veterinary Care Coordinator: Front Desk Specialist

Stoney Creek Veterinary Hospital, Inc.; Morton (PA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

Job summary

Stoney Creek Veterinary Hospital in Morton, PA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will provide friendly client service, schedule appointments, manage in-person and phone inquiries, and support the hospital with administrative tasks.

Ideal candidates have a high school diploma, strong clerical skills, and a passion for animals. This full-time role offers benefits and a collaborative, pet-centered culture in a busy, community-focused practice.

Qualifications

• High school diploma or GED is required or equivalent
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Applicants must be 18 years of age or older to be considered for this position.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

clerical procedures

Education

High school diploma or GED

Job description

Stoney Creek Veterinary Hospital in Morton, PA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will provide friendly client service, schedule appointments, manage in-person and phone inquiries, and support the hospital with administrative tasks.

Ideal candidates have a high school diploma, strong clerical skills, and a passion for animals. This full-time role offers benefits and a collaborative, pet-centered culture in a busy, community-focused practice.