Pet Care Front Desk & Care Coordinator

PetVet Care Centers; Morton (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Team member discounts

Wellbeing support

CE stipends

Relief fund

Job summary

PetVet Care Centers’ Stoney Creek Veterinary Hospital is seeking a Care Coordinator to join our team, delivering exceptional client service and supporting hospital operations. The role aligns with veterinary receptionist and client care positions, promoting a culture of care and professional growth.

Since 1987, Stoney Creek Veterinary Hospital has served Morton and nearby communities with wellness, dental care, surgery, and behavioral counseling, emphasizing warmth, responsiveness, and client

Qualifications

• High school diploma or GED required or equivalent.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Applicants must be 18 years of age or older.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Organization

Communication

Calm under pressure

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Stoney Creek Veterinary Hospital is seeking a Care Coordinator to join our team, delivering exceptional client service and supporting hospital operations. The role aligns with veterinary receptionist and client care positions, promoting a culture of care and professional growth.

Since 1987, Stoney Creek Veterinary Hospital has served Morton and nearby communities with wellness, dental care, surgery, and behavioral counseling, emphasizing warmth, responsiveness, and client