Veterinary Care Coordinator - Client Experience Lead

PetVet Care Centers; Mooresville, Northern (NC, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Job summary

PetVet Care Centers' Lake Norman at Mooresville Animal Hospital in Mooresville, North Carolina, is seeking a Care Coordinator to join a busy, full-service team focused on exceptional client service and pet care.

The role combines administrative duties, client communication, appointment scheduling, and data entry in our practice management system, with opportunities to grow in a collaborative hospital culture and fast-paced environment.

Qualifications

• 18 years of age or older
• 2–3 years of veterinary experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Organization

Calm under pressure

Tools

Practice management software

Job description

PetVet Care Centers' Lake Norman at Mooresville Animal Hospital in Mooresville, North Carolina, is seeking a Care Coordinator to join a busy, full-service team focused on exceptional client service and pet care.

The role combines administrative duties, client communication, appointment scheduling, and data entry in our practice management system, with opportunities to grow in a collaborative hospital culture and fast-paced environment.