Veterinary Care Coordination Supervisor – Lead Team

Petvet-Care-Centers; Westfield (NJ); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

PetVet Care Centers’ Westfield Animal Hospital in Westfield, NJ is seeking a Care Coordinator Supervisor to ensure clients are greeted courteously, calls are answered promptly, and payments processed in line with policies. The role oversees care coordinators and steps in as a care coordinator when staffing requires it.

Westfield Animal Hospital has served the community for decades, AAHA-accredited and offering wellness, surgery, dental, boarding, and exotic pet care in a welcoming environment.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• At least 2 years experience in veterinary medicine preferred.

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties.
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Skills

Veterinary medicine experience

Education

High School diploma or equivalent

Job description

PetVet Care Centers’ Westfield Animal Hospital in Westfield, NJ is seeking a Care Coordinator Supervisor to ensure clients are greeted courteously, calls are answered promptly, and payments processed in line with policies. The role oversees care coordinators and steps in as a care coordinator when staffing requires it.

Westfield Animal Hospital has served the community for decades, AAHA-accredited and offering wellness, surgery, dental, boarding, and exotic pet care in a welcoming environment.