Veterans Services Technician

Brunswick County; Bolivia (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Brunswick County is seeking a customer-service oriented and detail-focused individual to serve as a Veterans Service Technician within the Veterans Services Office. This role provides technical and administrative support to help veterans, dependents, and survivors access benefits.

You will work with the Veterans Services Office Supervisor and Veterans Service Officers to support daily operations, manage records, schedule appointments, and assist with forms and documentation.

Qualifications

• Associate degree in office administration, public relations, or a related field.
• One to two years of administrative or clerical experience, preferably with public interaction.
• Demonstrates strong data entry and records management skills.

Responsibilities

• Assist veterans and survivors with gathering information, forms, and documentation
• Schedule appointments and coordinate communications
• Maintain accurate records and documentation
• Track claims, applications, referrals, and follow-up activities
• Assist with data entry, reports, correspondence, and records management

Skills

Customer service

Attention to detail

Communication skills

Education

Associate degree in office administration, public relations, or a related field

Job description

Position Overview

Brunswick County is seeking a customer-service-oriented and detail-focused individual to serve as a Veterans Service Technician within the Veterans Services Office. This position serves as the first point of contact for veterans, their dependents, and survivors, providing technical and administrative support to ensure responsive and efficient service delivery. The employee works closely with the Veterans Services Office Supervisor and Veterans Service Officers to support daily operations and assist individuals in navigating available veterans’ benefits and services. This position reports to the Veterans Services Program Supervisor.

Responsibilities

• Assist veterans and survivors with gathering information, completing forms, and obtaining necessary documentation
• Schedule appointments and coordinate communications
• Maintain accurate records and documentation
• Track claims, applications, referrals, and follow-up activities
• Assist with data entry, reports, correspondence, and records management

Qualifications

• Associate degree in office administration, public relations, or a related field
• One to two years of administrative or clerical experience, preferably in a role involving public interaction, or an equivalent combination of education, training, and experience that demonstrates the required skills, knowledge, and abilities

Physical Requirements

Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.