Veteran Service Officer

Alamance County Government; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Alamance County Government seeks a Veteran Service Officer to help veterans and dependents navigate benefits from military service, including claims, medical enrollment, records, education, and burial.

The role involves interviewing clients, gathering supporting documents, coordinating with VA officials, assisting with appeals, arranging care and transportation, and maintaining detailed case files under the Director's supervision.

Qualifications

• Strong communication, organizational, and customer service skills.
• Associate degree or equivalent with at least three years of relevant experience.
• Ability to work with veterans and families while maintaining confidentiality and professionalism.

Responsibilities

• Interviews clients to collect required information for claims application.
• Researches medical conditions and obtain necessary medical records and statements in support.
• Obtains financial information and corroborating documents in support.
• Contacts and assists survivors of deceased veterans in obtaining death benefits and related support.
• Provides ongoing contact with VA officials concerning the status of open claims.
• Assists veterans/dependents in appealing denied claims to local VA offices or boards.
• Assists veterans with medical care at VA Medical Centers.
• Arranges transportation to and from VAMC or Community Based Outreach Clinics.
• Works with VA professionals to obtain public health services and placement in facilities.
• Maintains records and daily activity reports; manages calls, emails and files.
• Performs other duties as requested by the Director.

Skills

Strong communication

Organizational skills

Customer service skills

Education

Associate degree or equivalent with 3 years experience

Job description

This position assists veterans and/or dependents of Alamance County in familiarizing and obtaining benefits accrued through military service. By providing support for claims, medical enrollment, military records, education, burial, appeals, life insurance and information of federal and state laws, including statutes and regulations.

• Interviews clients to collect required information for claims application.
• Researches medical conditions and obtain necessary medical records and statements in support.
• Obtains necessary financial information, corroborating information and documents in support.
• Contacts and assists survivors of deceased veterans in obtaining death benefits, such as burial, government grave markers and life insurance, while ensuring all time lines are met so the client does not lose any potential benefits.
• Provides ongoing contact with the VA officials concerning the status of open claims.
• Assists veterans/dependents in appealing denied claims to the local VA Regional Office, Decision Review Officers, or the Board of Appeals in Washington, DC.
• Assists veterans with applying for medical care at VA Medical Centers.
• Assists with arranging transportation to and from VAMC or Community Based Outreach Clinics.
• Works with VA professionals in obtaining public health services, home health care or placement in local nursing homes or NC Veteran Homes.
• Maintains records, including daily activity reports, in sufficient detail for preparation of monthly reports. Manages phone calls, emails and files.
• Performs other duties as requested by the Director.

• Associate degree from an accredited college or university, or an equivalent combination of education and at least three years of relevant professional experience.
• Strong communication, organizational, and customer service skills.
• Ability to work with veterans and their families while maintaining confidentiality and professionalism.

Preferred Qualifications:

• Three or more years of experience working as a Veteran Service Officer.
• Current accreditation through the National Association of County Veterans Service Officers (NACVSO).
• Current accreditation or certification through the North Carolina Department of Military and Veterans Affairs (NCDMVA).
• Experience preparing, submitting, and tracking VA disability compensation, pension, survivor benefits, and appeals.

PHYSICAL DEMANDS:

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Stand - F

Walk - F

Sit - F

Manually Manipulate - O

Reach Outward - O

Reach Above Shoulder - O

Climb - O

Crawl - O

Squat or Kneel - O

Bend - O

Talk/Hear - C

See - C

Taste/Smell - N

Lift/Carry

10 lbs. or less - F

11-20 lbs. - F

21-50 lbs. - O

51-100 lbs. - O

Over 100 lbs. - O

Push/Pull

12 lbs. or less - F

13-25 lbs. - F

26-40 lbs. - O

41-100 lbs. - O

Other Physical Requirements

Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Office Environment