Veterans Services Officer

Moore County; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Moore County seeks a competent paraprofessional to assist in obtaining veteran benefits, file claims, and prepare appeal forms. The role acts as the applicant's representative with federal and state agencies, exercising independent judgment under the supervision of the Veterans Services Director.

The ideal candidate has strong office practices, communication, and organizational skills, with capability to work independently and maintain records.

Qualifications

• High School Diploma or equivalent with four (4) years in veteran’s services, human services, or administrative work
• Associate Degree with two (2) years in veteran’s services, human services, or administrative work
• Bachelor’s Degree preferably with major in Business Administration, Public Administration, or related field

Responsibilities

• Assist in obtaining benefits and filing claims
• Complete forms for appeals
• Serve as applicant’s representative with federal and state agencies in veteran services and benefits
• Exhibit independent judgment and initiative under supervision of the Veterans Services Director

Skills

Office administration

Record keeping

Independent work

Typing and transcription

Effective correspondence

Relations with public

Education

High School Diploma or equivalent

Associate Degree

Bachelor’s Degree in Business/Public Administration

Job description

Performs advanced paraprofessional and technical work assisting in obtaining benefits, filing claims, complete appropriate forms for appeals, and serving as the applicant’s representative with federal and state agencies in matters related to veteran services and benefits; employee exercises independent judgment and initiative based on federal, state, and local regulations; does related work as required. Work is performed under supervision of the Veterans Services Director.

• Thorough knowledge of standard office practices, procedures, equipment, and secretarial techniques


• Thorough knowledge of Business English, spelling, and arithmetic


• Thorough knowledge of the organization and functions of the department and of general administrative policies and practices


• Ability to keep office records and to prepare accurate reports from file sources


• Ability to perform and organize work independently


• Ability to type and transcribe dictation


• Ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor


• Ability to establish and maintain effective working relationships with associates and the general public

• High School Diploma or equivalent from an appropriately accredited institution and four (4) years of experience in veteran’s services, human services, or administrative work OR


• Associate Degree from an appropriately accredited institution and two (2) years of experience in veteran’s services, human services, or administrative work OR


• Bachelor’s Degree preferably with major emphasis on coursework in Business Administration, Public Administration, or other related field


• Must possess or obtain accreditation with the North Carolina Division of Military and Veterans’ Affairs and the National Association of County Veterans Service Officers within 18 months of employment


• Must possess and maintain a valid North Carolina driver’s license

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

The County of Moore is a drug-free workplace and Equal Opportunity employer. In compliance with the Immigration Reform and Control Act of 1986, Moore County will employ only those individuals who are U.S. citizens or legal aliens authorized to maintain employment in the United States. All applicants tentatively selected for this position will be required to submit to a pre-employment background check, pre-employment drug test, and post offer physical. Moore County is an E-Verify Participant.