Administrative Associate II

Military & Veterans Affairs; Morganton (NC); On-site; USD 31,000 - 51,000; Full time

Job summary

The NC Department of Military & Veterans Affairs / Veterans Affairs Division in Morganton, NC is seeking an administrative support professional to compose letters, format reports, maintain paper and electronic files, and handle mail for the Veterans' Service Center. Proficiency with Microsoft Office and attention to detail are essential.

You will serve as the sole administrative support for the Center, performing independent work, coordinating inquiries by phone, email, and in person, and

Qualifications

• High school diploma or GED required with one year of administrative experience or equivalent.
• Proficiency in Microsoft Office applications (Word, Excel, Access) and ability to manage records.
• Strong written and verbal communication, ability to explain policies and procedures to clients and staff.

Responsibilities

• Compose and format letters, reports, and records for the Veterans' Service Center.
• Process mail and maintain paper and electronic files; handle routine data entry and data reports.
• Provide daily public contact in person, by phone, and email; work independently as sole administrative support.

Skills

MS Office

Records management

Policy explanation

Independent work

Proofreading

Education

High school diploma or GED

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Job description

About Us

The NC Department of Military & Veterans Affairs / Military Affairs Division is tasked with 23 specific functions that involve working with federal, state, local, regional, and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities. The NC Department of Military & Veterans Affairs / Veterans Affairs Division, in accordance with Chapter 143, General Statues of North Carolina – assists Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal State or Local laws.

Description of Work

This position performs a variety of tasks in support of the Veterans' Service Center. This position composes/formats letters, reports, and records; establishes paper and electronic files for said correspondence. Processes mail for the assigned veterans service center. Duties include using a computer to type reports, spreadsheets, develop and maintain data reports. Position will use the internet for research and to update NC DMVA's data web-based programs. Work requires knowledge and use of office equipment - fax machine, copier, scanner, computer, and shredder. Daily use of Microsoft Office is required. Work also includes daily public contact via in person, telephone and email. Employee will be sole administrative support for the Veterans' Service Center; therefore, must be independent worker capable of making routine decisions and referrals without supervision.

Work location

Morganton, NC (Burke County)

Knowledge, Skills and Abilities / Management Preferences

NC02 $31,200.00-$51,249

Knowledge, Skills and Abilities / Competencies

• Documented experience with Microsoft Office using programs such as Access, Word, and Excel.


• Documented experience completing and/or maintaining records and reports.


• Documented experience interpreting and/or explaining policies, procedures, and laws to clients/customers and staff.


• Demonstrated experience working independently as well as part of a team


• Experience with letter writing, using correct spelling, punctuation, and proofreading.

Minimum Education and Experience

• High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

The NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals. It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.