Supervisory Veterans Service Representative

Veterans Benefits Administration; Milwaukee (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

The Supervisory Veterans Service Representative (SVSR) at the Veterans Benefits Administration leads a team within the Veterans Service Center division, guiding staff to provide information, advice and assistance on all types of Veterans benefits claims for Veterans and dependents. The role includes outreach to stakeholders and ensuring high-quality service.

At the selected Regional Office location, the SVSR supports TIG and specialized-experience requirements and collaborates to maintain

Qualifications

• Experience leading a team within a Veterans Service Center or similar environment.
• Ability to interpret Federal, state, local laws and regulations related to VA benefits.
• Knowledge of VA's Compensation and Pension programs and relevant regulations.

Responsibilities

• Lead an assigned team within the Veterans Service Center (VSC) division providing information, advice and assistance on all types of Veterans benefits claims.
• Coordinate outreach services to stakeholders and ensure timely, accurate service delivery.
• Ensure staff meet performance indicators and manage resources effectively.

Skills

Team leadership

Time-in-grade requirements

Regulatory interpretation

Job description

The Supervisory Veterans Service Representative (SVSR) serves in the Veterans Service Center (VSC), at the selected Regional Office (RO) location. The incumbent leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered by the VSC to Veterans and their dependents and for providing outreach services to various stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/24/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current/former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade (TIG) requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

To support your claim of time-in-grade, you must submit your most recent appointment, promotion or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

The grade may have been in any occupation, but must have been held in the Federal service. A Standard Form 50 (SF-50) that shows your TIG eligibility must be submitted with your application materials.

Applicants must submit their most recent Notification of Personnel Action, SF-50:

• Official SF-50 that shows you held the grade (or higher) for the full performance level of the position you are applying for, or
• Official SF-50 that shows you held the next lower grade for at least one year for the position you are applying for. Multiple SF-50s may need to be submitted to show this.

Examples of appropriate SF-50s to include which show TIG requirements have been met include:

• Within grade increases (WGI) at the highest grade held; or
• Promotions with an effective date that occurred more than one year from the closing date of the job opportunity announcement; or
• Most recent appointment.

NOTE: Do not submit Award or General Adjustment SF-50s, as they do not provide sufficient information and will not be accepted for the purpose of verifying TIG.

SPECIALIZED EXPERIENCE REQUIREMENT

To qualify at the GS-13 grade level: Applicants must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Examples of specialized experience may include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities daily.
• Ensuring that the teams quality, and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Volunteer experience

refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.