Veterans Service Representative

Virginia Department of Veterans Services; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Virginia Department of Veterans Services is seeking a Veterans Service Representative to support veterans, their dependents, and families at the VVFS-Benefits Office.

This role focuses on helping claimants prepare, present, and prosecute benefits, and educating clients about federal and state programs and services.

Candidates should have knowledge of veterans law, strong communication and outreach skills, and willingness to travel for community events.

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach to include some weekends or holidays is required.

Responsibilities

• Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Skills

Communication

Public speaking

Customer service

Legal interpretation

Job description

Title: Veterans Service Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162 - $56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location: VVFS-Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]