Veterans Service Representative

Commonwealth of VA Careers; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

The Department of Veterans Services in Virginia is seeking a Veterans Service Representative to advocate for benefits and to assist veterans, dependents, and families in preparing and presenting claims.

This role requires knowledge of veterans' benefits laws, strong communication, and willingness to travel for outreach; the selected candidate will help educate veterans about services offered by state and federal programs.

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach including some weekends or holidays.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned.
• Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of lawful and ethical veterans claims for benefits.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Skills

Veterans benefits knowledge

Public speaking

Customer service

Oral and written communication

Travel and outreach

Job description

Title: Veterans Service Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162 - $56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location: VVFS-Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.