Veterans Services Administrator

Veterans Education Transition & Employment Services; Staunton (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Dept of Veterans Services in Staunton, VA is seeking a Veterans Services Administrator to provide administrative support to the appeals team and assist veterans with benefits information. The role involves hearing calendar assistance, updating spreadsheets, scanning, faxing, mailing, and outreach to veterans as needed.

You will educate veterans and their dependents on benefits offered by state and federal programs, help clients access lawful claims, and perform general office duties with

Qualifications

• Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Proficiency with word processing and standard office software.
• Ability to read, interpret and apply laws, regulations and procedures; effective communication with staff and the public.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive benefits and support.
• Provide administrative support to the appeals team, including hearing calendar management and updating retroactive payments spreadsheet.
• Educate veterans and dependents on services and benefits offered by Virginia and the federal government.
• Assist clients in accessing lawful claims and benefits to which they are entitled.

Job description

• 5111101
• Staunton, Virginia, United States
• Dept of Veterans Services
• Administrative Services
• Health and Human Services
• Human resources
• Wage (Hourly)
• Closing at: Sep 18 2026 - 23:55 EDT
• Dept of Veterans Services

Title

Veterans Services Administrator

State Role Title

Admin and Office Spec III

Hiring Range

24.27 - $26.07

Pay Band

3

Agency

Dept of Veterans Services

Location

Staunton Benefits Field Office

Agency Website

www.dvs.virginia.gov

Recruitment Type

General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.

Minimum Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Working skills with word processing equipment and office automated office systems. Ability to read, interpret and apply laws, regulations and procedures. Ability to communicate effectively with staff, agency officials and the public. Experience in interviewing individuals and compiling and presenting information obtained. Customer service skills. Occasional community outreach to include some weekends or holidays is required, as directed.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer