Veterans Service Representative

Veterans Education Transition & Employment Services; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Dept of Veterans Services is seeking a Veterans Service Representative at VVFS-Benefits Office in Virginia Beach. The role involves helping veterans and families navigate benefits, preparing and presenting claims, and advocating for services.

This position requires knowledge of veterans’ benefits laws, strong communication, and willingness to travel for outreach. Closing date for applications is September 18, 2026.

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach, including some weekends or holidays.

Responsibilities

• Assist veterans, their dependents and family members with preparing, presenting, and prosecuting benefits claims.
• Advocate for veterans and educate them about services and benefits offered by Virginia and the federal government.

Skills

Communication

Public speaking

Customer service

Job description

• 5111576
• Virginia Beach, Virginia, United States
• Dept of Veterans Services
• Administrative Services
• Health and Human Services
• Human resources
• Full-Time (Salaried)
• Closing at: Sep 18 2026 - 23:55 EDT
• Dept of Veterans Services

Title: Veterans Service Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162 - $56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location: VVFS-Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Serve Virginia's veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer