Veterans Service Representative

Frontier AI Lab; United States; Remote; USD 41,000 - 69,000; Part time

Job summary

Remotebridge is seeking a Veterans Service Representative to work remotely on a contractor basis. You will review AI-generated disability claims and medical documents, determine outcomes under regulatory guidelines, and document rationales for AI training.

Your role includes QA of decisions and feedback to improve model accuracy. Applicants should have proven VSR experience, familiarity with VBMS, and a background in claims quality assurance.

Qualifications

• Proven expertise as a Veterans Service Representative or equivalent in benefit determination.
• Experience with VBMS or similar claims systems.
• Skill evaluating disability compensation in regulated environments.
• Ability to present informed decisions for higher-level review.
• Background in quality assurance for claims processes.

Responsibilities

• Review and analyze AI-generated disability compensation claims, ensuring comprehensive evaluation of evidence and adherence to established regulatory guidelines.
• Assess AI-generated medical documentation and determine its impact on existing disability claims, weighing complex evidence accurately.
• Complete detailed benefit determinations and document rationales with clarity and precision for AI training.
• Conduct quality assurance reviews of AI-generated claims decisions, pinpointing inconsistencies or errors according to VA standards.
• Utilize specialized systems such as VBMS to access, update, and manage claim files and supporting documentation.
• Simulate higher-level review decisions, providing expertise on appeals and supplemental claim processes for AI training.
• Deliver constructive written and verbal feedback to enhance AI model training accuracy and effectiveness.

Skills

Veterans benefits knowledge

Claim evaluation

Evidence gathering

Analytical reasoning

Complex information synthesis

Education

GS-0996 Veterans Claims Examining

GS-0105 Social Insurance Administration

GS-0512 Internal Revenue Agent functions

Tools

VBMS

Claims management platforms

Quality assurance processes

Job description

Role Title: Veterans Service Representative

Role Type: Contractor

Location: Remote

Our team is engaging Veterans Service Representatives to participate in an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.

Scope of Work

• Review and analyze AI-generated disability compensation claims, ensuring comprehensive evaluation of evidence and adherence to established regulatory guidelines.
• Assess AI-generated medical documentation and determine its impact on existing disability claims, weighing complex evidence accurately.
• Complete detailed benefit determinations and document rationales with clarity and precision for AI training.
• Conduct quality assurance reviews of AI-generated claims decisions, pinpointing inconsistencies or errors according to VA standards.
• Utilize specialized systems such as VBMS to access, update, and manage claim files and supporting documentation.
• Simulate higher-level review decisions, providing expertise on appeals and supplemental claim processes for AI training.
• Deliver constructive written and verbal feedback to enhance AI model training accuracy and effectiveness.

Preferred Qualifications

• Proven expertise as a Veterans Service Representative or equivalent, with strong experience in benefit determination and evidence gathering.
• Familiarity with GS-0996: Veterans Claims Examining, GS-0105: Social Insurance Administration, or GS-0512: Internal Revenue Agent functions.
• Demonstrated skill evaluating disability compensation and conducting claim ratings in a regulated environment.
• Experience using VBMS or similar claims management platforms.
• Background in quality assurance for claims or similar processes within federal, state, or related agencies.
• Ability to synthesize complex information and present informed decisions for higher-level review processes.