Veterans Service Representative

Confidential; United States; Remote; USD 41,000 - 69,000; Part time

Job summary

Zekai is seeking a Veterans Service Representative for a 100% remote contract role. You will review disability claims, assist in AI training, and ensure regulatory compliance across diverse cases.

You will analyze evidence, prepare clear determinations, and provide feedback to improve model training. Prior veterans benefits experience and VBMS familiarity are strongly preferred. Open to worldwide remote applicants.

Qualifications

• Proven experience as a Veterans Service Representative or equivalent.
• Experience with benefit determination and gathering evidence.
• Ability to evaluate disability claims and apply regulations.

Responsibilities

• Review and analyze AI-generated disability claims per regulatory guidelines.
• Assess AI-generated medical docs and impact on claims.
• Complete detailed benefit determinations with clear rationales.
• Conduct QA reviews of AI-generated decisions per VA standards.
• Access and manage claim files using VBMS.
• Simulate higher-level review decisions for AI training.
• Provide written and verbal feedback to improve AI model training.

Skills

Veterans Service Representative

Benefit determination

Evidence gathering

Claims evaluation

VBMS familiarity

Tools

VBMS

Job description

Role Title: Veterans Service Representative

Role Type: Contractor

Location: Remote

our partner is engaging Veterans Service Representatives to participate in an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.

Scope of Work

• Review and analyze AI-generated disability compensation claims, ensuring comprehensive evaluation of evidence and adherence to established regulatory guidelines.
• Assess AI-generated medical documentation and determine its impact on existing disability claims, weighing complex evidence accurately.
• Complete detailed benefit determinations and document rationales with clarity and precision for AI training.
• Conduct quality assurance reviews of AI-generated claims decisions, pinpointing inconsistencies or errors according to VA standards.
• Utilize specialized systems such as VBMS to access, update, and manage claim files and supporting documentation.
• Simulate higher-level review decisions, providing expertise on appeals and supplemental claim processes for AI training.
• Deliver constructive written and verbal feedback to enhance AI model training accuracy and effectiveness.

Preferred Qualifications

• Proven expertise as a Veterans Service Representative or equivalent, with strong experience in benefit determination and evidence gathering.
• Familiarity with GS-0996: Veterans Claims Examining, GS-0105: Social Insurance Administration, or GS-0512: Internal Revenue Agent functions.
• Demonstrated skill evaluating disability compensation and conducting claim ratings in a regulated environment.
• Experience using VBMS or similar claims management platforms.
• Background in quality assurance for claims or similar processes within federal, state, or related agencies.
• Ability to synthesize complex information and present informed decisions for higher-level review processes.

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.