Veterans Residential Support Specialist - Evenings

Nashoba Valley Chamber of Commerce; Harvard (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

PTO including holidays

Training and development opportunities

Job summary

Veteran Pathways of New England seeks a Residential Specialist to support Veterans experiencing homelessness within an on-site housing program in Leominster, MA. The role covers evening and overnight shifts, providing supervision, safety, and program adherence to ensure a structured environment.

Responsibilities include monitoring resident activity, maintaining logs, and reporting needs to program leadership.

Qualifications

• High School Diploma or GED required; college coursework in Human Services, Social Work, Psychology, or a related field preferred.
• Strong interpersonal and communication skills.
• Ability to enforce rules and maintain professional boundaries with residents.
• Ability to complete documentation accurately and on time.
• Ability to work independently, exercise sound judgment, and respond professionally to resident concerns and emergencies.
• Must successfully pass a background check and any required clearances.

Responsibilities

• Monitor resident activity and behavior to support compliance with facility policies and program expectations.
• Provide assistance to residents as needed, in accordance with established procedures.
• Treat all residents with dignity, respect, and a trauma-informed approach.
• Offer supportive listening and communicate identified resident needs or concerns to the Case Manager, Facility Coordinator, or appropriate program leadership.
• Maintain appropriate professional boundaries while supporting a safe, structured, and respectful residential environment.
• Conduct regular rounds of the facility as required by policy.
• Help ensure sleeping areas, bathrooms, and common spaces remain clean, safe, and orderly.
• Confirm that all entrances and exits are secure and maintain situational awareness of individuals inside the building.
• Support lights-out, quiet hours, and other residential program expectations.
• Wake residents in the morning and assist with established daily routines and program expectations.
• Identify and report facility, maintenance, security, cleanliness, or supply concerns in a timely manner.

Skills

Interpersonal skills

Communication skills

Professional boundaries

Documentation

Independent work

Education

High School Diploma or GED

Job description

Veteran Pathways of New England seeks a Residential Specialist to support Veterans experiencing homelessness within an on-site housing program in Leominster, MA. The role covers evening and overnight shifts, providing supervision, safety, and program adherence to ensure a structured environment.

Responsibilities include monitoring resident activity, maintaining logs, and reporting needs to program leadership.