Resident Support Specialist BH

Center for Veterans Issues, Inc.; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Center for Veterans Issues, Inc. is hiring a Residential Support Specialist to support homeless Veterans in transitional housing programs. The role involves providing supervision, facilitating access to services, and ensuring a structured environment for residents.

The successful candidate will manage daily support tasks, document incidents, and coordinate program efforts to enhance residents' stability and wellness.

Qualifications

• Experience in supporting individuals with behavioral or mental health issues.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide supervision and support to homeless Veterans.
• Maintain accurate shift documentation and reports.
• Monitor facility safety and cleanliness.
• Intervene in crises and emergencies when necessary.
• Participate in compliance and data collection activities.

Skills

Resident Support

Crisis Management

Documentation

Collaboration

Job description

Job Purpose: The second‑shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures residents a safe, supportive, and structured environment while facilitating access to services, promoting stability, wellness, and long‑term housing success.

Responsibilities

• Resident Support and Monitoring Provide day‑to‑day supervision, engagement, and support to residents. Conduct routine wellness and safety checks, especially during overnight and weekend shifts. Offer emotional support and de‑escalation during resident crises. Assist residents with daily living skills, chores, and compliance with facility rules.
• Program Coordination Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards. Assist in residents’ intake, orientation, and exit processes. Collaborate with case managers, clinicians, and other service providers to support individualized care plans.
• Facility Operations Monitor and report facility maintenance or safety issues to the VPC Receptionist. Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces. Administer and monitor curfews, sign‑in/out logs, and visitor policies.
• Crisis Response & Safety Intervene appropriately in emergencies (medical, behavioral, environmental). Follow protocols for substance use incidents, conflicts, or mental health crises. Maintain confidentiality and ethical boundaries in all interactions.
• Grant and Compliance Support Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants). Uphold policies and procedures related to grant compliance and service delivery standards.
• All other duties as assigned.

Key Performance Indicators

• 100% of incident reports are completed accurately by the end of the shift.
• 100% of bed‑checks are completed and noted daily.
• 85% of members are completing their chores daily.
• 100% of maintenance and safety issues are reported in under two hours.
• 90% positive feedback from members.

We are an EEOC/AA/ADA employer.