Resident Support Specialist

Center For Veterans Issues Inc; Milwaukee (WI); On-site; USD 19,286 - 23,419; Full time

Job summary

Center For Veterans Issues Inc. is seeking a weekend first shift Residential Support Specialist to supervise male Veterans in transitional housing, ensuring a safe, structured environment and access to supportive services.

The role requires strong crisis response, daily living assistance, and collaboration with case managers to support individualized care plans. A valid driver’s license and CPR/First Aid certification are preferred, with CBRF experience beneficial.

Qualifications

• Male candidates required due to drug screening.
• High School diploma or GED required; CBRF preferred.

Responsibilities

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct hourly wellness and safety checks.
• Offer emotional support and de-escalation during resident crises.
• Assist residents with daily living skills, chores, and adherence to facility rules.
• Maintain shift documentation, incident reports, and resident logs.

Skills

CPR/First Aid certified

Security experience

Maintenance experience

Valid driver’s license

Education

High School diploma or GED

CBRF preferred

Job description

Job PurposeThe purpose of this role is to create and maintain an environment conducive to reintegrating male Veterans back into independent living.The weekend first shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success.Key ResponsibilitiesResident Support and MonitoringProvide day-to-day supervision, engagement, and support to residents.Conduct hourly wellness and safety checks.Offer emotional support and de-escalation during resident crises.Assist residents with daily living skills, chores, and compliance with facility rules.Program CoordinationMaintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.Collaborate with case managers, clinicians, and other service providers to support individualized care plans.Facility OperationsMonitor and report facility maintenance or safety issues to the VPC Receptionist.Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.Administer and monitor curfews, sign-in/out logs, and visitor policies.Crisis Response & SafetyIntervene appropriately in emergencies (medical, behavioral, environmental).Follow protocols for substance use incidents, conflicts, or mental health crises.Maintain confidentiality and ethical boundaries in all interactions.Grant and Compliance SupportParticipate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).Uphold policies and procedures related to grant compliance and service delivery standards.All other duties as assignedKey Performance Indicators100% of incident reports are completed accurately by the end of the shift100% of bed-checks are completed and noted daily85% of members are completing their chores daily.100% of maintenance and safety issues are reported in under two hours.90% positive feedback from members.QualificationsMale only due to drug screeningHigh School diploma or GED, CBRF preferredSome experience with security and maintenanceValid driver’s license with a good driving recordCPR/First Aid certified