Overnight Veteran Services Specialist

New-England-Center-and-Home-For-Veteran; Boston (MA); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

New-England-Center-and-Home-For-Veteran in Boston is seeking a Veteran Services Representative for overnight coverage. You will enforce center policies, ensure a safe environment for residents and staff, and serve as a point of contact for Veteran concerns, with responsibilities including incident documentation, security duties, and emergency support.

The role requires a customer‑service mindset, ability to manage multiple tasks, and basic computer skills.

Qualifications

• High School diploma or GED equivalence.
• Valid Massachusetts Driver’s License, strongly preferred.
• Serve-Safe experience preferred.
• CPR / First Aid Certification preferred.

Responsibilities

• Enforce Center policies and regulations uniformly.
• Ensure a safe, secure environment which allows privacy, dignity and well‑being of Veteran residents.
• Greet guests, staff and Veterans in a polite, professional manner.
• Attend to the needs of all who frequent or call the Center.
• Provide support to volunteer and donor events.
• Assist the Shift Supervisor for medical, fire or police emergencies.
• Enforce safety regulations and rectify hazards.
• Document incidents and provide emergent mediation/de-escalation as required.
• Perform building patrols and perimeter checks.
• Staff access points, including ID badge checks.
• Report safety or security problems to the Shift Supervisor with required reports.
• Assist in training of new staff.

Skills

Customer service

Interpersonal skills

Safety awareness

Problem solving

Education

High School diploma or GED

Job description

New-England-Center-and-Home-For-Veteran in Boston is seeking a Veteran Services Representative for overnight coverage. You will enforce center policies, ensure a safe environment for residents and staff, and serve as a point of contact for Veteran concerns, with responsibilities including incident documentation, security duties, and emergency support.

The role requires a customer‑service mindset, ability to manage multiple tasks, and basic computer skills.