Veterans Programs QA & Compliance Specialist

CATHOLIC-CHARITIES; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Catholic Charities seeks a Quality Assurance (QA) Specialist to ensure the integrity, compliance, and quality of SSVF service delivery. The role provides independent oversight of case management, documentation, and data systems to align with VA regulations and grant requirements.

Responsibilities include audits, data analysis, and CQI initiatives, balancing regulatory adherence with veteran-centered outcomes.

Qualifications

• Undergraduate degree in human services or related field; seven years of relevant experience may substitute.
• Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required.
• Minimum of 2–4 years of experience in quality assurance, compliance, case management, or program monitoring.

Responsibilities

• Oversee QA audits of SSVF case files for completeness, accuracy, and compliance with VA SSVF guidelines, CFR, and agency policies.
• Monitor HMIS data integrity and support monthly/quarterly/annual reporting.
• Provide coaching and technical assistance to staff on documentation, compliance, and best practices.
• Participate in CQI initiatives and support corrective action planning with leadership.

Education

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field

Undergraduate degree in human services or related field

Job description

Catholic Charities seeks a Quality Assurance (QA) Specialist to ensure the integrity, compliance, and quality of SSVF service delivery. The role provides independent oversight of case management, documentation, and data systems to align with VA regulations and grant requirements.

Responsibilities include audits, data analysis, and CQI initiatives, balancing regulatory adherence with veteran-centered outcomes.