Veterans Health Medical Office Concierge

Sciolex Corporation; San Bruno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to provide front desk support for Veterans Health Administration, handling calls, scheduling, and records processing.

The role requires proficiency with Microsoft Office, coordination with providers, and delivering friendly service to patients and staff. A high school diploma and at least six months of customer service experience are required.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Skills

Customer service

Typing speed

Basic computer skills

Medical terminology

English proficiency

Education

High School Diploma

GED

Job description

Sciolex Corporation is seeking a Medical Support Assistant to provide front desk support for Veterans Health Administration, handling calls, scheduling, and records processing.

The role requires proficiency with Microsoft Office, coordination with providers, and delivering friendly service to patients and staff. A high school diploma and at least six months of customer service experience are required.