Veterans Eye Care Optician & Operations Specialist

U.S. Department of Veterans Affairs; Somerset (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

The Veterans Canteen Service (VCS) Optical Shops at the Somerset - KY VA Medical Center are seeking an experienced Health Tech (Opticians) to support operations. This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams, delivering exceptional service to Nation's Veterans.

As part of the VCS, you will greet customers, help with frame choices, take precise measurements, process orders, and resolve issues with vendors.

Qualifications

• One year experience as optician required.
• Ability to work independently while maintaining high patient service standards.
• Identify prescription discrepancies and take corrective action.
• Skilled in optical verification, transitions, alignment, and frame selection.

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional, welcoming environment and help patients make informed eyewear decisions.
• Perform eyewear fittings and accurate measurements using digital pupilometers and lensometers.
• Document patient information and measurements in the CPRS.
• Process eyewear orders, collect payments, and enter orders into VA systems.
• Promote lens options and upgrades using a consultative, no-pressure approach.
• Coordinate with eye clinics, labs, prosthetics staff, and vendors to track orders.
• Keep eyewear displays clean, organized, and visually appealing.
• Address customer concerns professionally and escalate complex issues as needed.

Skills

Independent work

Prescription interpretation

Patient service

Optical coordination

Tools

Lensometer

Lens clock

PD ruler

Pupilometer

Frame heater

Penlight

Interpupillary devices

Job description

The Veterans Canteen Service (VCS) Optical Shops at the Somerset - KY VA Medical Center are seeking an experienced Health Tech (Opticians) to support operations. This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams, delivering exceptional service to Nation's Veterans.

As part of the VCS, you will greet customers, help with frame choices, take precise measurements, process orders, and resolve issues with vendors.