VCS Health Tech (Optician)- Tyler TX

U.S. Department of Veterans Affairs; Tyler (TX); Hybrid; USD 52,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an experienced Health Tech (Opticians) to support VCS Optical Shops at the Tyler VA Medical Center.

The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to enhance veteran eyewear services. Responsibilities include customer service, eyewear fittings, CPRS documentation, order processing, and collaboration with clinics, labs, and vendors to resolve issues and ensure high-quality eyewear for

Qualifications

• Minimum of one year of experience working as an Optician.
• Ability to work independently while managing responsibilities.
• Identify prescription discrepancies and take corrective action.
• Proficiency with optical equipment and tools listed in the duties.

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional environment and help patients make informed eyewear decisions.
• Perform eyewear fittings and obtain measurements with optical equipment.
• Document patient information and measurements in CPRS.
• Process eyewear orders, collect payments, and enter orders into systems.
• Promote lens options and upsells with a consultative approach.
• Collaborate with eye clinics, labs, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns and escalate complex issues when needed.
• Maintain displays and support inventory control.

Skills

Customer service

Independent work

Communication

Tools

Lensometer

Pupilometer

PD ruler

Frame heater

Inter Pupillary measuring tools

Job description

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Tyler TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Tyler TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Qualifications

Minimum of one (1) year of experience working as an Optician required. Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service.

Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction.

Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues - including prescription verification - transitions verification - optical center alignment - segment height accuracy - and appropriate frame selection.

Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools - including: Adjustment and bench tools Lensometer and lens clock Frame heater PD ruler and pupilometer Penlight and interpupillary measuring devices Frame and lens cleaning products Thickness caliper Vertex densometer Tolerance charts Visual acuity charts.

Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection - pricing - product options - and delivery timelines
• Maintain a professional - welcoming environment while supporting patients in making informed eyewear decisions
• Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers - lensometers - and other tools
• Document patient information and measurements within the Computerized Patient Record System (CPRS)
• Order Processing & Sales Support: Process eyewear orders - collect payments - prepare sales documentation - and enter orders into contractor and VA systems
• Promote appropriate lens options - upgrades - and additional eyewear using a consultative - no-pressure sales approach
• Coordination & Issue Resolution: Collaborate with eye clinics - laboratories - prosthetics staff - and vendors to track orders and resolve issues related to missing - damaged - or delayed eyewear
• Address customer concerns professionally and elevate complex issues when necessary
• Inventory & Merchandise Management: Maintain eyewear displays in a clean - organized - and visually appealing manner
• Support merchandise control - pricing - recordkeeping - and protection of inventory and fixed assets.