Health Tech Optician: Eye Care & Veterans Support

U.S. Department of Veterans Affairs; Washington (District of Columbia); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an experienced Health Tech (Optician) to support VCS Optical Shops in the Washington, DC area.

The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams, delivering high-quality service to Veterans. Responsibilities include eyewear fittings, patient measurements, order processing, and collaboration with clinics, labs, and vendors to ensure on-time delivery and satisfaction.

Qualifications

• Minimum of one year experience as an Optician.
• Ability to interpret prescriptions and resolve discrepancies for patient satisfaction.
• Proficiency with optical equipment and tools including alignment, measurements, and cleaning.

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional, welcoming environment while helping patients choose eyewear.
• Perform eyewear fittings and obtain accurate measurements using optical equipment.
• Document patient information and measurements in CPRS.
• Process eyewear orders and enter them into VA systems.
• Promote appropriate lens options and upgrades using a consultative approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues.
• Maintain eyewear displays and assist with inventory control.

Skills

Customer service

Eyewear fitting

Optical measurements

Prescription interpretation

CPRS documentation

Tools

Lensometer

Pupilometer

Frame heater

PD ruler

Vertex densometer

Job description

U.S. Department of Veterans Affairs is seeking an experienced Health Tech (Optician) to support VCS Optical Shops in the Washington, DC area.

The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams, delivering high-quality service to Veterans. Responsibilities include eyewear fittings, patient measurements, order processing, and collaboration with clinics, labs, and vendors to ensure on-time delivery and satisfaction.