Veterans Care Scheduler & EMR Coordinator

EmergencyMD; Aurora (CO); On-site; USD 35,000 - 42,000; Full time

Job summary

Rocky Mountain Regional VA Medical Center is seeking a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans, coordinating appointments and care within VA systems. You will maintain electronic health records, support Community Care referrals, and ensure timely, professional service.

Successful candidates are organized, detail-oriented, and thrive in a fast-paced healthcare environment. Prior customer service and basic medical terminology knowledge are preferred.

Qualifications

• S. Citizen and eligible to work in the U.S.
• High School Diploma or GED required.
• Minimum six months of customer service experience.
• Basic knowledge of medical terminology.
• Typing speed of at least 50 wpm.
• Basic computer proficiency with MS Office.
• Strong verbal and written English communication.
• Ability to work independently and in a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule, cancel, and reschedule patient appointments per VA guidelines.
• Greet Veterans and provide outstanding customer service.
• Answer and route calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults using HSRM, PPMS, CPRS, and VistA.
• Update patient demographics, insurance, and emergency contacts.
• Enter and maintain accurate records in VA EHR systems.
• Monitor recalls, reminders, cancellations, and no-shows.
• Process medical records into VA electronic records.
• Collaborate with providers, nurses, and clinic staff.
• Utilize Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality per HIPAA and VA regulations.
• Complete additional administrative duties as assigned.

Skills

Customer service

Telephone etiquette

Attention to detail

Prioritization

Problem solving

Interpersonal communication

MS Office

Confidentiality

Independent work

Education

High School Diploma or GED

Tools

HSRM

PPMS

CPRS

VistA

EMR/EHR

Job description

Rocky Mountain Regional VA Medical Center is seeking a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans, coordinating appointments and care within VA systems. You will maintain electronic health records, support Community Care referrals, and ensure timely, professional service.

Successful candidates are organized, detail-oriented, and thrive in a fast-paced healthcare environment. Prior customer service and basic medical terminology knowledge are preferred.