Veterans Care Coordinator - Medical Admin

Ansible Government Solutions; Sheridan (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

Ansible Government Solutions, LLC is hiring Medical Support Assistants to support the Sheridan VA Medical Center in Sheridan, WY. The job features Monday–Friday shifts, with 8-hour windows and schedule changes as directed by Ansible or customers.

Responsibilities include appointment scheduling, care coordination with community providers, and maintaining VA system records. Candidates should have US citizenship, a high school diploma or GED, and at least six months of customer service experience.

Qualifications

• US citizenship is required.
• High school diploma or GED.
• Ability to speak clearly, hear and write English.
• Type 50 wpm with minimal errors.
• No health restrictions affecting job performance.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• No sponsorship available.

Responsibilities

• Scheduling appointments.
• Coordinating Veteran care with community providers.
• Communicating with internal providers regarding VA Community Care processes.
• Validating and updating patient demographic information.
• Processing health records into CPRS and VISTA systems.
• Managing community care consults via HSRM and PPMS.
• Handling phone calls and inquiries professionally.
• Using Microsoft Office tools and VA systems daily.
• Performing pre- and post-appointment tasks.
• Supporting patient aligned care teams.
• Monitoring and reporting VetLink kiosk performance.
• Ensuring compliance with HIPAA, VA privacy, and security standards.
• Participating in team huddles and maintaining workflow efficiency.
• Completing mandatory and remedial training.
• Maintaining infection control compliance (e.g., TB testing, immunizations).
• Responding to security incidents and cooperating with investigations.
• Managing records per VA and federal guidelines.

Skills

English proficiency

Typing 50 wpm

Customer service experience

Clear communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ansible Government Solutions, LLC is hiring Medical Support Assistants to support the Sheridan VA Medical Center in Sheridan, WY. The job features Monday–Friday shifts, with 8-hour windows and schedule changes as directed by Ansible or customers.

Responsibilities include appointment scheduling, care coordination with community providers, and maintaining VA system records. Candidates should have US citizenship, a high school diploma or GED, and at least six months of customer service experience.