Remote Medical Support Specialist

Ansible Government Solutions; Washington; On-site; USD 40,000 - 48,000; Full time

Job summary

Ansible Government Solutions, LLC (Ansible) is seeking a Medical Support Assistant to support the VA Puget Sound Healthcare System in Vancouver, WA. Typical hours are Monday–Friday 8:00am–4:30pm, with schedule changes possible.

The role focuses on patient intake, appointment scheduling, and front-desk support, ensuring HIPAA compliance and professional patient communication in a federally serviced environment.

Qualifications

• High School diploma or GED is required.
• Proficiency in written and spoken English.
• Minimum typing speed of 50 words per minute.
• Basic computer proficiency including Microsoft Office.
• Basic knowledge of medical terminology.
• Minimum 6 months of customer service experience.
• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
• U.S. citizenship is required.
• Ability to work remotely and independently in a professional setting.
• No physical or health restrictions that would interfere with job performance.
• Complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.

Responsibilities

• Schedule patient appointments and manage electronic waitlists
• Process consults, including intake, outreach, and coordination with providers
• Adjust appointment times, locations, or providers based on clinic needs
• Conduct daily reviews of consults, recall lists, and pending appointments
• Serve as the initial point of contact for patients, families, and staff
• Answer phones, respond to inquiries, and resolve concerns promptly
• Provide clear instructions and explain VA processes and procedures
• Handle complaints and work toward resolution within established timelines
• Perform receptionist duties and support clinic operations
• Maintain appointment schedules for one or more clinics/units
• Operate office equipment and manage documentation
• Deliver messages and coordinate communication across departments
• Accurately input and update patient information in VA systems (CPRS/EHRM)
• Verify and update patient demographics and insurance information
• Verify patient identity using required identifiers
• Follow HIPAA, privacy, and VA regulations
• Maintain confidentiality of patient records and sensitive information
• Work within an interdisciplinary healthcare team
• Coordinate with VA and non-VA providers and external partners
• Support clinic operations and workload management activities

Skills

English proficiency

Typing 50 WPM

Customer service experience

Medical terminology

Basic computer skills

U.S. citizenship

VA onboarding/credentials

Ability to work remotely

Physical stamina

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Ansible Government Solutions, LLC (Ansible) is seeking a Medical Support Assistant to support the VA Puget Sound Healthcare System in Vancouver, WA. Typical hours are Monday–Friday 8:00am–4:30pm, with schedule changes possible.

The role focuses on patient intake, appointment scheduling, and front-desk support, ensuring HIPAA compliance and professional patient communication in a federally serviced environment.