VA Medical Support Assistant — Clinic Scheduling

Ansible Government Solutions; Cody (WY); On-site; USD 35,000 - 48,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support the Cody VA Clinic at 1432 Rumsey Avenue, Cody, WY 82414. Hours are Mon-Fri, 7am-6pm, with 8-hour shifts; schedules may change at direction of Ansible or customers.

The role involves coordinating Veteran care, processing records in CPRS/VISTA, and ensuring HIPAA and security standards are followed while delivering professional patient service.

Qualifications

• Must be a US citizen.
• High school diploma or GED required.
• Clear spoken and written English; ability to type 50 wpm with accuracy.
• Basic medical terminology knowledge.
• Minimum 6 months customer service experience.
• No sponsorship available.

Responsibilities

• Schedule appointments.
• Coordinate Veteran care with community providers.
• Communicate VA Community Care processes with internal providers.
• Validate and update patient demographic information.
• Process health records into CPRS and VISTA systems.
• Manage community care consults via HSRM and PPMS.
• Answer phone calls and inquiries professionally.
• Perform pre- and post-appointment tasks.
• Support patient-aligned care teams.
• Monitor and report VetLink kiosk performance.
• Ensure HIPAA, VA privacy, and security compliance.
• Participate in team huddles and maintain workflow efficiency.

Skills

English communication

Typing 50 wpm

Customer service experience

Basic medical terminology

Education

High school diploma or GED

Tools

CPRS

VISTA

Microsoft Office

Job description

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support the Cody VA Clinic at 1432 Rumsey Avenue, Cody, WY 82414. Hours are Mon-Fri, 7am-6pm, with 8-hour shifts; schedules may change at direction of Ansible or customers.

The role involves coordinating Veteran care, processing records in CPRS/VISTA, and ensuring HIPAA and security standards are followed while delivering professional patient service.