Veterans Care Admin & Patient Support Specialist

Terrestris LLC

Lamar (CO)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid sick leave

Paid vacation

11 federal paid holidays

Job summary

Terrestris LLC is seeking a Medical Support Assistant to support the Veteran community in Lamar, Colorado. The role offers a Monday–Friday schedule and requires proficiency in MS Word/Excel, English fluency, and basic medical terminology.

Responsibilities include patient check-ins via ISS, handling inquiries, updating demographics, and coordinating with nursing staff while maintaining HIPAA standards. Prior VA software knowledge is a plus; credentialing will follow VA processes.

Qualifications

Minimum 6 months of customer service experience.
Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
High School education or GED equivalent.
Oral and written proficiency with English.
Type at least 50 WPM.
Basic medical terminology knowledge.
Authorization to work in the U.S. permanently, without sponsorship.
Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

Responsibilities

Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
Answer the phone and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller.
Check-in of all patients via Integrated Scheduling Solution (ISS).
Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment. Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.